At Braden Travels, we value your satisfaction and strive to ensure you have a great shopping experience with us. If for any reason you are not completely satisfied with your purchase, we’re here to help.
Returns
You may request a return within 7 days of receiving your order. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Proof of purchase or order confirmation is required.
To initiate a return, please contact us at [email protected] with your order details and reason for return. Our team will review your request and provide instructions for the return process.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5 to 7 business days. Refunds are issued to the original method of payment or as store credit, depending on your preference.
Non-Returnable Items
Certain products such as personal gear or customized items may not be eligible for return due to hygiene or personalization reasons.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. We will arrange a replacement or issue a full refund after verification.
Exchanges
If you wish to exchange an item for a different size or product, please reach out to our support team within 7 days of receiving your order.
Contact Us
For any questions or concerns about returns or refunds, please email us at [email protected].